This ain’t just any old product management gig, but then you ain’t just any old Gun, either, are you? No, this one calls for a set of attributes that, as we’re quite well aware, don’t always necessarily cluster in one individual: technical savvy, executive-level polish, an analytical mind, humility, human warmth, and greater-than-great interpersonal communication skills. But that’s truly the recipe for success in this role, which entails serving as the liaison between exalted (even celebrated) clinicians and hard-core tech teams to ensure a truly first-class digital experience for patients.
This place deservedly prides itself on being on the cutting edge of the digital patient experience, whether that’s the external website or the groundbreaking ways in which they’re using mobile to answer patients’ needs at various points of service. Your mission: to take an operational role in seeing to the improvement and optimization of that digital business. Think of yourself as the ultimate facilitator, the ultimate bridge, between the physicians and the developers. On one side, you’ll be in constant communication with the teams that handle patient access and operations to understand what patients need and what the best solutions are for engaging them and improving their access. You’ll pass that information along to the digital product and communications teams, providing ongoing guidance as these products get built and improved, helping ensure best practices in UI and UX, content strategy and analytics. And of course you’ll carry information and feedback in the other direction as well. Whether it’s creating physician profiles or developing workflows for the patient digital experience, your input will be both strategic (helping develop a vision for the entire enterprise, identifying thematic issues) and tactical (error resolution, quality assurance, user acceptance testing).
So, yeah. Plenty of good digital tech work, but tons and tons of communication requiring diplomacy, tact and healthy ego.
Hired Gun Proﬁle
Probably the most important attribute you’ll bring to this job is your ability to navigate a complex and diverse organization. Can you move smoothly through very different departments, reassuring folks, asking them smart questions, truly understanding what they do and how they serve their customers? Crucially, though, are you persuasive –dare we say “charming” — enough to get very busy, very important people to take time out of their day to help you with what you’re working on?
Besides the above, you’ve got a keen flair for operations and workflows; you truly enjoy solving the problems of how humans on teams get things accomplished well. This is matched by your affinity for data, a huge plus in a role where you’ll be using analytics for your decision-making on the regular. Your tech skills go without saying (but let’s say just a few of them: Oracle, SQL, Excel, PowerPoint). Your past work has exposed you to Agile so you know how digital products get built. And of course — of course! — you’re a bang-up, true-blue, no-doubt-about-it collaborator, right down to the bone.
When it comes to overall tone, consider this a “business operations” role, meaning you should be comfortable in business attire, not business casual.
For a product-management type who embraces the interpersonal, operational and business end of things, this gig is a fiery-hot ticket to success.
All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, creed, age, sexual orientation, veteran status, marital status, disability, or any other status protected by applicable law.