We’re working with a client whose modest mission in life is to change the way people interact with technology in the physical world. They need a Client Strategist who can help them build new things – “unthought-of” things – by bringing deep knowledge of tech and the urban landscape and applying it to client strategy. Transportation providers — airports, rail hubs, subways and more across the world are in competition to improve the customer experience (while beefing up the bottom line). For this client strategist, that means building and maintaining crucial relationships with a diverse set of actors in the public and private sectors, all of whom are thinking big. You’ll expand the enterprise’s reach, help model solutions, manage accounts and serve as in-house guru when it comes to understanding the competitive field and opportunity set.
Your key responsibility will be to develop relationships with C-Suite execs and client stakeholders to increase audience scale and drive revenue. You’ll field tons of inbounds from all manner of infrastructure types who are looking to change the world. You’ll make it your job to know not just what competitive challenges face your employer, but also what your clients are up against, and how to help. You’ll be measured by customer satisfaction, relationship retention and account growth. It will be you who shapes the team, chooses its members, and takes the lead on engagements. As such, you’ll shepherd projects through their whole lifecycles – prospecting and closing the deals, yes, but also tackling such rubber-meets-road duties as setting fees, defining objectives and scope, establishing key performance metrics and determining the project approach. Along the way, you’ll meet quarterly and annual sales targets as well as managing forecast accuracy.
Hired Guns Proﬁle
A shiver runs down your spine when you read the words “convergence of the digital and the physical.” You’ve enjoyed 5-10 years of outstanding performance in consultative sales, preferably in advanced and emerging technologies. You’ve shown that you can build meaningful relationships with top brass at client firms, and keep them interested in you because of your strategic insights into their businesses. But you’re much more than just an accomplished salesperson; you’re also a practitioner, within design, strategy or technology. The beaten consultancy path can’t keep you satisfied – you long for something meaningful to show for your career.
Because “innovation” is the watchword here – people doing brand-new things with brand-new technologies – this client will only talk to you if you can show that you’ve already built something big enough that they know it by name. Again, pure salespeople need not apply – you’ll only get an ear if you “speak digital” and can demonstrate deep hands-on expertise in a relevant discipline.
If you’ve got the right stuff but are frustrated by having your projects languish for years in the pipeline, this fast-paced, just-build-it company wants to hear from you.