This cutting-edge tech powered startup is disrupting the NYC real estate market in a big way and now needs a marketing consultant who specializes in loyalty/retention programs to keep the customers coming back for more. This is a short-term, high-impact engagement of the “teach-someone-to-fish” variety — you’ll be explaining and training, while the staffers put your genius into effect.
The client is a NYC startup unicorn, with rocketing sales and top VC funding, looking to create Zappos-level of customer service. They’re playing the long game, generating lifelong customer relationships and working toward sales that could take place years down the road. “Investing in the customer,” is more than a slogan here; they’re looking for an expert to design, shape and lead customer-first engagement programs that touch email, events, social media, on-site, notifications and all other avenues, digital and non-digital. This is a key role in amplifying the brand story and developing the customer journey across all channels, ensuring consistency, continuity and keeping the brand top-of-mind over the long haul.
Hired Gun Profile
This ain’t your first rodeo. A top-quality brand looking to build a top-notch program needs an expert as good as the game. This is a gig for a senior consultant who has deep experience with structured marketing strategies, deploying loyalty programs, engagement and re-engagement programs across the board. And, although this is a short-term engagement, it could easily lead to an ongoing thing. Did we mentioned “long-term client relationship” etc? You might want to stick around to see your infant customer list grow into the Jake Barnes of databases? (You know, 7-time world champion rodeo legend Jake Barnes, right?)
The firm has lots of resources, a willingness to go big, and a commitment to building something awesome. This is definitely a brand you’ll want on your client list.
Experience is key and success matters too. Walk in ready to discuss not only your big wins, but also the challenges you’ve overcome on your road to success. Giddyap!