Too many technical writers seem to be all tech and no writer. But not you. No, you know how to get inside the head of a user and put things in the simplest and usefullest way possible. Which is why we’re asking you to apply for this promising gig with our client, a major presence in the medical community. Basically your job will be to render reams of cumbersome prose into immediate, cogent, useable stuff. Now, from one writer to another, I ask you: Doesn’t that sound like fun?
The Nitty Gritty
Ever notice how sometimes enterprise software isn’t the most intuitive thing in the world? It may function perfectly yet still make a few of the employees a little bit bonkers trying to figure out how to, say, create a profile, connect various applications, and so forth. And user documentation for this kind of beast can be long and ponderous and monotonous and lugubrious and – I was going to say treacherous, but no. No, it’s got a lack of treachery going for it, anyway.
So you see where this is headed, right? Someone needs to get in there. Study the system. Master its ways. Use your amazing powers of concentration to do the thing that no human has yet done, which is read the user guide. Do that thing you do – boil things down to their essences. Think like a user. Give the people what they want. Yes, yes, condense the documentation – but also conceive of and write some nice pop-up bubbles and the like, which the developers will build into the software, so that end-users won’t ever have to reach for the guide at all.
And one more thing: Teach ‘em to fish. Think of webinar, video or other training tools to get users on their way. Again, something they’ll actually use to educate themselves on the software.
Hired Gun Proﬁle
You’re an accomplished technical writer with a gift for trimming word fat and not troubling readers’ minds with material that means a lot to developer types and to nobody else. You’ve got three or more years’ experience in the field, during which time you’ve worked with a broad array of technologies and learned the differences in the communication styles and needs of developers, writers and users. You’re super-comfortable sitting down with programmers and asking embarrassingly boneheaded questions when the need arises. Perhaps you’ve done some UX/UI work in your time; in any event, you see gigs like this one as UX work writ large, the editorial version thereof.
Experience with security and authentication is a ticket to the front of the line.
This surely looks to be a pleasantly challenging task at a company that prides itself on its warmly collegial, academic, supportive work environment.
All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, creed, age, sexual orientation, veteran status, marital status, disability, or any other status protected by applicable law.