The Hired Guns are seeking a few Senior Product Managers for a top-ten e-commerce retailer that’s looking to build out a team focused on omnichannel and loyalty initiatives and to revamp their app user experience. We need seasoned product management pros with a strong streak of IRL customer experience insight who can ideate, execute and streamline an integrated shopping experience that spans website, mobile app, in-store, wayfinding, and delivery and return logistics. (Relocation available.)
The Nitty Gritty
The backstory on the organization and why they need to hire you!
For this retailer to win, they need Senior Product Managers who can conceptualize the ultimate customer shopping experience, organically and without artificial boundaries. It will be your job to break down the kind of silos that keep other brick-and-mortar players from delighting their customers with a truly seamless experience, and to leverage the company’s physical presence to offer distinct advantages over online-only competitors. You will be the champion of the omnichannel product vision and roadmap, evangelizing your ideas to the business’s leadership and working closely with stakeholders to gain the support and resources to execute. You’ll be the chief idea-creator, trend-watcher, and data-gatherer for all things omnichannel.
How you’ll know if you’re a fit…
With at least 8 years of experience in retail e-commerce, you’ve worked for one or more large e-tail players that also have physical store presence. Or perhaps you’ve been part of a startup that revolutionized retail or omni customer experience. (Or ideally, both!) During that time, you’ve developed a specialty, and a well-defined point of view, in cross-channel commerce and how to improve the holistic customer experience to drive the transaction.
You thrive on complexity and a certain degree of creative chaos. Because omnichannel touches so many functional areas, you’ve become a diplomatic genius in communicating across departments and navigating matrixed organizations. At the same time, there’s no one who sees things quite the way you do, so a tremendous value-add is your enjoyment of getting tactical and hands-on. Despite your creative flair, solid instincts, and problem-solving acumen, you know that the best decisions are driven by hard data, and you know how to get it and use it.
The Inside Skinny
Why you should quit your job right now and join this organization!
Our crystal ball shows us you’re a person who is passionate about seeing the retail experience from the modern customer’s point of view, but who has been frustrated by the brick-and-mortar versus e-commerce empire-building at other big retailers where they’ve worked. Here’s your opportunity to finally do it right!
The Hired Guns does not and will not discriminate in considering and referring candidates for employment, or in its treatment or advancement of its employees, and will not tolerate harassment, on the basis of race, color, religion, gender (including gender identity and expression), sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state or local law.