The Hired Guns are seeking an enthusiastic New Account Implementation Specialist to create a smooth and positive onboarding experience for new clients at a startup within a two-billion-dollar promotional products company. (Prior, specific experience in e-commerce client onboarding is an absolute requirement; if your experience is in client/customer success, without onboarding, we ask that you not apply for this one.)

Salary range: $55,000 to $75,000 per year

• Build process from the ground up
• Flex your project management and technical skills
• Join a dynamic team with lots of opportunity for growth
• Work at a startup style business within a two-billion-dollar global company—plenty of resources, high impact, lots of reward

The Nitty Gritty
The backstory on the company and why they need to hire you!

This startup within a powerhouse two-billion-dollar global company in the personalized products space has grown rapidly and they need support onboarding new clients. That’s where you come in: They’re looking for a dedicated individual with implementation acumen and deep experience onboarding new clients within an e-commerce environment to join their dynamic team and support a clear and healthy client onboarding experience.

In this role you will:

• Serve as the main point of contact for new clients throughout the onboarding process, building rapport and fostering positive relationships
• Collaborate with sales, account management, and technical teams to understand client needs and tailor the implementation process accordingly.
• Conduct initial orientation sessions with clients to introduce them to this company’s products and services, explaining features, benefits, and implementation procedures.
• Develop and deliver customized onboarding plans based on each client’s unique requirements and goals.
• Oversee the technical integration of their products or services, liaising between clients and technical teams to address any challenges or concerns
• Stay up-to-date with industry trends, best practices, and new features to provide proactive guidance and suggestions to clients.

Why You?
How you’ll know if you’re a fit…

To do this job right, you must have prior, specific experience in e-commerce client onboarding and implementation; if your experience is in client/customer success, without onboarding, we ask that you not apply for this one. Also, you have to have worked at a startup at some point in your career—that’s a must. B2B SaaS experience is a great-to-have.

It’s also crucial that you have seriously awesome project-management skills, as you’ll be working closely with new customers to get them up to speed and onboarded with new products and API, along with great technical acumen, since you will implement e-commerce technology solutions to turn any e-commerce platform into a personalized product merchant.

The Inside Skinny
Why you should quit your job right now and join this team!

Do this job right, and you’ll end up climbing the ranks quickly and gaining rapport with big-name clients for a startup within a two-billion-dollar business. Trust us, it’s a good look.

The Hired Guns does not and will not discriminate in considering and referring candidates for employment, or in its treatment or advancement of its employees, and will not tolerate harassment, on the basis of race, color, religion, gender (including gender identity and expression), sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state or local law.