A leading User Experience (UX) research consultancy is ready to add a UX Research Director to their illustrious team. It’s time to rethink the B2B digital experience, and this company is a pioneer in taking those experiences to that next place. The Hired Gun who lands this role will be critical in elevating their game even further. You’ll be using UX research and analytics to develop customer insights that drive engagement for B2B audiences and achieve heady business goals for this agency’s clients. This gig has it all: ownership, thought leadership, and a big helping of strategic direction. If it sounds great so far, read on. It only gets better.
The UX Research Director sits firmly at the leadership table for the consultancy. Their clients hail from financial services, publishing, information services, law, technology, and more. To succeed here, you’ll have to dig in to each client’s business and understand their market and competition, as well as their internal and external business challenges. You’ll also be collaborating with cross-functional teams to design, oversee, and conduct brand and user experience studies from inception to launch.
You’ll lead a team of UX research analysts whose insights will be critical in solving complex business problems for this agency’s clients. You’ll supervise project execution and provide strategy guidance for a range of project deliverables (this includes rolling up your sleeves and getting your hands dirty from time to time). Your team will use several research methods, including usability sessions with clients, focus groups, and ethnographies. The budgets for these projects will be yours to own, as are their individual financial performance. There will be ambitious targets in place, so expert leadership is necessary if you’re going to measure up.
This agency has an impressive roster of clients, and you’re going to be presenting your team’s insights to their C-level executives, as well as Marketing, UX, Product, IT and Finance teams. But that’s only part of the client relationship story. Business development plays a role here, too. You’ll be on constant alert for new business opportunities. Then you’ll lead new business pitches and drive the resulting deliverables to completion.
Thought leadership is critical to winning these clients’ trust. That means demonstrating expert knowledge of clients’ market segments and being a visible and vocal presence in relevant media outlets and at key industry functions.
Hired Gun Profile
B2B UX research experience is the cream in your coffee. You cut your teeth doing research for a B2B consulting firm. You’re peerless when it comes to analytics, but you climbed the ranks because of your client management and relationship building abilities. Since then, you’ve led research teams during consulting efforts on a range of interactive development initiatives, and you’ve done this for every industry under the sun.
This includes leading collaborative cross-functional teams to identify goals, conducting research, and presenting findings to very demanding clients. You have a keen grasp of research methodologies; user experience labs, concept focus groups, card sorting, ethnographic research, and quantitative methods all have a place in your repertoire. Your know that great market research always tells a story to clients. You can back up your findings with the kind of dazzling and persuasive presentations that lead to new business opportunities for your firm.
You have an insatiable desire for knowledge when it comes to industries and markets. Because of this, you’re not afraid to play outside your sandbox if it means you’ll learn something new. And you always learn something new. Your encyclopedic knowledge of markets and industries guides your research endeavors and never fails to dazzle your clients. And speaking of dazzling clients, they trust you because you’re a recognized thought leader in the space. You’ve published articles, spoken at conferences, and been a sought-after panel guest. Your Twitter account is considered a must-read for B2B research jocks the world over.
To win all the marbles here, you’ll need to show us a history of delivering analytics-based insights to high-profile clients. You’ll also need to show us just how much your initiatives moved the needle on their financial goals. Bonus points are available for being proficient in a second (or third, if you want to be really impressive). Oh, and there’s a fair bit of travel — both domestic and international — involved here, so you’ll have to keep your bags packed.
This is an ownership gig with massive upside. If you check the boxes above, stop reading and apply.
All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, veteran status, marital status, disability, or any other status protected by applicable law.