Are you an expert in UX research and testing? The Hired Guns has linked up with a top market research company that has pioneered new methods of user research and created transformational best-in-class digital experiences. They’re seeking a VP-level Practice Lead to partner with clients, helping them effect change by thinking like consumers and building experiences that speak to them.
User research and testing is your life, and you’re damn good at it. A true thought leader with more than a decade of experience under your belt, you’ve spent time on both the client side and the agency side, working across many industries and clients. Your background includes serving as a lead consultant, utilizing an array of user research methodologies — traditional and remote user experience labs, development focus groups, card sorting, you name it. And you lie awake at night trying to figure out new methodologies to employ. You have a gift for identifying just the right subjects and methods. And because of this, your ideas, insights and recommendations drive results.
Both brand- and technology-centric, you’re as fluent in marketing-speak as you are in human-factors-speak. You have a highly collaborative work style and a fantastic track record mentoring both teams and clients. A persuasive and engaging communicator, you can seamlessly integrate the voice of the consumer into your presentations. You are at your best front and center presenting your ideas to clients and audiences at industry events.
Here’s who we think could blow us away for this role: entrepreneurs who’ve run their own research shop … design shop research leads … user research experts on the corporate side who want to break out of the marketing monolith and join a “pure-play” UX research organization … agency researchers or planners who love fieldwork … or management/strategy consultancy practice leads with a flair for UX. If you have a focus right now on user research in mobile and emerging media, that’s going to be a big leg up.
In this role you’ll be leading a team of user experience researchers, helping them learn and apply new research methods across all forms of digital platforms. As you develop client relationships, you’ll work with a mixture of consulting, research, and user experience advocacy to create trusted, long-standing partnerships (as well as a growing book of business). Alongside your work with clients, you will develop your individual thought leadership in the field by developing studies, writing white papers, giving talks, and presenting case studies that inform, inspire, and persuade members of the user experience community to convert to an “always-be-testing” approach to their craft.
You will be joining an organization that is passionate about the innovative study of design, insatiably curious, and highly engaged in the interviewing process with active, empathetic listening and high-impact reporting and presentation that engages data visualization and video.
You’ll need to seek out industry-specific forums where key decision makers are present and frequent more traditional venues such as UPA, IxDA, and CHI. Along with several direct reports, you will work closely with industry experts, research teams, and colleagues to inform their practices and user experience research skills.
If you love being in the field and interviewing people in their homes, in groups, and in labs, and you get seriously jazzed by nailing the one or two “aha” moments that will direct or redirect your strategy, you’ve found your next home — just make sure you let that enthusiasm come through in your pitch letter and resume. Be ready for a good deal of travel, both domestically and internationally. (And remember we love souvenirs.)
This is a Big Gun role. Bust out the ammo.