Resourceful Apple Systems Engineer With Can-Do Vibe Wanted at Renowned Museum
Salary Range: $65,000 to $85,000 per year base
Are You the Missing Piece?
If you’re that Apple-savvy engineer who lights up a room and knows how to fix things before people even know something’s broken, this role is calling your name.
You’ve probably been the go-to person at your company, the one who’s always smiling, always helpful, always willing to turn the car around to ship a device or save a VIP. You bring deep Apple ecosystem fluency (MacOS, iOS, mobile + laptops), enterprise experience, and that “helping gene” that people remember.
You can untangle break/fix issues, handle escalations, keep SLAs tight, manage VIP expectations with ease, and you know your way around JAMF, device management, automation, and security hardening. You thrive in hybrid, hands-on environments where you’re physically present, solving problems, mentoring Tier 1, and making the whole workplace run smoother.
If early-career service desk or Genius Bar experience was your launchpad—and you’ve since built serious corporate chops—read on!
What’s it going to take to score an interview?
- 5+ years supporting Apple environments (MacOS + iOS), with at least 3+ years in an enterprise setting
- Strong Tier 2/Tier 3 experience: break/fix, incident management, SLAs, VIP support
- Experience creating and deploying images, writing scripts, packaging software, and using automation tools
- JAMF or similar MDM experience (JAMF Pro is highly preferred)
- Ability to configure malware protection, encryption, and handle vulnerability and patch management
- Comfort investigating or remediating cybersecurity alerts
- Strong customer-service skills, including documentation, training users and Tier 1 staff, mentoring, and executive presence
- Hybrid Washington D.C. only — minimum 3 days per week onsite; remote is not an option
- Comfortable participating in on-call rotations and occasionally supporting special events
- Bonus points for MacOS & JAMF certifications, ITIL, or CompTIA A+ (required or equivalent)
You should take this meeting because …
This is an opportunity to become the Apple expert in a mission-driven environment where your work directly supports world-class storytelling, innovation, and impact. You’ll be able to blend technical depth with high-touch customer service, supporting devices, VIPs, security operations, deployments, and automation, all while working across a modern Apple ecosystem with real influence on device management, scripting, security posture, and end-user experience. The team values soft skills just as much as technical talent, celebrating smarts, warmth, and reliability, and you’ll be part of a hybrid, collaborative tech division that spans everything from engineering to AV to infrastructure, ensuring that no day is ever dull. Get in touch with us soon – this one will go fast!
This job and company are represented by The Hired Guns, a digital talent agency.
The Hired Guns does not and will not discriminate in considering and referring candidates for employment, or in its treatment or advancement of its employees, and will not tolerate harassment, on the basis of race, color, religion, gender (including gender identity and expression), sexual orientation, place of origin, years on this Earth, disability, or any other status protected by applicable federal, state or local law.
