The Hired Guns are seeking an omega-level Senior Director, Product Management for Transactions who can reinvent transactional and checkout operations, enhancing both the buyer experience and the sales success rate. Bring your career’s-worth of experience with cloud-based tech and micro-service architecture and protocols to help an e-commerce titan achieve a great leap forward! (Relocation package available.)
The Nitty Gritty
The backstory on the organization and why they need to hire you!
Our client is investing in a complete re-envisioning of its sales platforms so they’ll run lighter, tighter, faster, and further. Their big plans demand a product leader who can effectively maintain and innovate the customer transaction journey end-to-end, from account creation to cart to checkout, on web, mobile web, and app. You’ll be dealing with massive traffic, a deep SKU database, and rigorous security.
Make no mistake, this is a heavyweight role that demands solid knowledge of technology as well as strategy: you’ll need to speak HTTP, REST, and JSON with the enterprise team reporting up into you, and no one will have time to provide you with closed captions. You’ll be overseeing three product managers — one for transactions, one for payments, and one for post-transactions — and collaborating with stakeholders across the product and technology organizations to integrate your solutions rapidly and effectively.
How you’ll know if you’re a fit…
You’re a great manager with an eye for talent and a flair for building powerful teams. You’re wired to solve end-to-end customer experience challenges as you develop products and experiences that surprise and delight customers.
You’ve done plenty of this kind of work in a retail setting — ideally a retail giant or specialty retailer (fashion would be great) — handling thousands of SKUs across every category imaginable. Omnichannel experience is a must-have, so bring a track record of integrating brick-and-mortar with e-commerce. And, of course, you’ve orchestrated superior mobile-forward shopping experiences.
Tell Me About a Time When …
The interview questions you need to rock to score a “swipe right”…
- Describe meaningful changes you’ve made to an existing transactions process that enhanced usability and increased conversions.
- How have you aligned innovation across website, mobile, and app to create a seamless experience?
- What are your strategies for maintaining up-to-date compliance with account and payment security features?
The Inside Skinny
Why you should quit your job right now and join this organization!
Remember Ocean’s 11? That’s this moment. As a key leader in this initiative, you get to handpick your dream team from scratch. How often does that happen outside a start-up?
Even better, our client has an astounding commitment to inclusivity. It’s the kind of devotion to diversity that you often hear talked about but rarely see executed. That means you’ll get to assemble a wonderfully diverse product team — no questions asked, except: will you help us move the needle?
The Hired Guns does not and will not discriminate in considering and referring candidates for employment, or in its treatment or advancement of its employees, and will not tolerate harassment, on the basis of race, color, religion, gender (including gender identity and expression), sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state or local law.